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MHA Consulting has been engaged by a national insurance and financial services organization to update its enterprise-wide Business Impact Analysis (BIA) and strengthen the maturity of its Business Continuity Management (BCM) program.
The company provides essential insurance and financial services to millions of customers across the country. With operations spanning multiple business units and regulatory requirements, maintaining continuity is critical to protecting customers, ensuring compliance, and sustaining trust.
This engagement marks a continuation of MHA Consulting’s long-standing partnership with the organization. MHA has worked with the client for several years and previously conducted its Business Impact Analysis, laying the foundation for today’s program maturity.
As part of this latest project, MHA Consulting will partner with the organization’s Business Resiliency Team to refresh BIAs last completed in 2023. The engagement will include updated impact categories and weightings, revised recovery objectives, refreshed interviews with business units, and comprehensive data validation. A final management report will summarize findings, prioritize critical processes and dependencies, and provide an actionable roadmap for strengthening resilience.
“Insurance organizations have a responsibility to remain operational no matter what,” said Michael Herrera, CEO of MHA Consulting. “By refreshing this continuity program, leaders gain an up-to-date, clear view of their critical operations—improving compliance, reducing risk, and ensuring resources are focused where they matter most.”
The project will culminate in a refreshed and standards-aligned continuity framework, ensuring the organization remains resilient and audit-ready heading into 2025 and beyond.
