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MHA Consulting has engaged with a leading travel loyalty, booking, and marketing solutions provider to enhance its Business Continuity Management (BCM) program. This organization delivers exceptional travel rewards and member benefits, helping consumer-facing companies drive growth and uncover new revenue streams. With a global presence and a commitment to helping people travel better and experience more, the company recognizes the importance of a resilient business continuity strategy to support its operations and customer commitments.
As part of the engagement, MHA Consulting will conduct a mock disaster exercise to evaluate the company’s response and recovery plans. This exercise will challenge key stakeholders with real-world disruption scenarios, testing the organization’s ability to maintain critical operations, protect customer experience, and recover efficiently from unexpected events.
“In the travel and hospitality industry, disruptions can have a significant impact on customer experience and business performance,” said Michael Herrera, CEO of MHA Consulting. “Through this engagement, we will help ensure this organization has a well-structured, actionable continuity plan that supports its global operations. With our mock disaster exercises, we will assess their preparedness, identify potential gaps, and provide strategic recommendations to strengthen their ability to navigate unforeseen challenges.”
The initiative will include pre-exercise planning, live facilitation, and a post-event review to identify gaps and refine response strategies. MHA Consulting will deliver a management report with actionable insights, helping the organization align its continuity plans with best practices and operational priorities.
By reinforcing its business continuity capabilities, this travel loyalty and rewards provider is proactively protecting its partners, members, and global operations, ensuring uninterrupted service.
