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Getting your Crisis Management Team to focus strategically and use a repeatable process to assess, plan, implement and evaluate a response is key to a successful recovery in an unplanned disruption.
At MHA, we recommend the A.P.I.E. approach to Crisis Management Team’s. The A.P.I.E. approach stands for Assess the Problem, Plan the Response, Implement the Plan and Evaluate the Response.
STEP 1. Assess the Problem
- Perform a Risk Assessment
- Survey the scene
- Collect Intel
- Establish command
STEP 2. Plan the Response
- Review Your BCP Strategy
- Prioritize
- Set Objectives
- Complete Action Plan to Implement Response
STEP 3. Implement the Plan
- Delegate implementation of tactical action items
- Delegate tactical action items as much as possible
STEP 4. Evaluate the Response
- Continue to evaluate
- Confirm actions
The response you plan and implement should follow Incident objectives that are established based on the following priorities:
#1: Life Safety
#2: Incident Stabilization
#3: Property Preservation
#4: Restoration of Business and Technical Operations
Using a consistent approach to incident management ensures your response and recovery will be consistent, leading to better decision making and shorter recovery times.
About MHA: MHA Consulting, with its decade-long track record, is a proven leader in business continuity planning, disaster recovery planning, IT best practices and data center moves and relocations. Every day, MHA helps protect trillions of dollars of global-market assets and top companies around the world rely on MHA services for the continuity of their business. For more information on MHA, contact Michael Herrera at herrera at mha-it dot com.
Michael Herrera
Michael Herrera is the Chief Executive Officer (CEO) of MHA. In his role, Michael provides global leadership to the entire set of industry practices and horizontal capabilities within MHA. Under his leadership, MHA has become a leading provider of Business Continuity and Disaster Recovery services to organizations on a global level. He is also the founder of BCMMETRICS, a leading cloud based tool designed to assess business continuity compliance and residual risk. Michael is a well-known and sought after speaker on Business Continuity issues at local and national contingency planner chapter meetings and conferences. Prior to founding MHA, he was a Regional VP for Bank of America, where he was responsible for Business Continuity across the southwest region.
