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MHA Consulting, in partnership with Kroll, will conduct a Business Impact Analysis (BIA) for one of the largest broadband and video communications providers in the United States.The telecommunication company serves approximately 4.6 million residential and business customers across 21 states and it is taking strategic steps to assess and improve the resilience of its operations in the face of potential disruption.
MHA will lead the BIA engagement using the BCMMetrics BIA On-Demand platform, a cloud-based tool developed by MHA Consulting.
“In an always-on digital environment, telecommunications providers face constant pressure to remain operational,” said Michael Herrera, CEO of MHA Consulting. “ This BIA will help leadership identify critical process dependencies and strengthen continuity strategies where it matters most.”
The BIA process is designed to deliver a clear understanding of the company’s most time-sensitive departments, supporting better decision-making and long-term planning. Insights gained through this analysis will inform the development of robust recovery strategies tailored to the organization’s size, complexity, and service obligations.
